About the Association5 October 2026
Mission and Principles
Why the association exists, which problems of insurance consumers we address and the principles that guide our work.
About the Association
The Association of Insurance Services Consumers protects the interests of people who buy insurance — free of charge and independently of insurers. Here you will find our mission, committees, membership and accreditation.
About the Association5 October 2026
Message from the Chairman of the Board
Dmitriy Firsenko, Chairman of the Board of the association, on whom APSU is here for and the insurance culture we want to see in Kazakhstan.
About the Association5 October 2026
Committees of the Association
Which committees operate within the association, what each of them is responsible for, and how they work with consumers and market participants.
About the Association5 October 2026
Membership of the Association
Who can become a member of the association, what membership does and does not mean, and how to apply through the form on the website.
About the Association5 October 2026
Accreditation of Market Participants
What accreditation by the association is, the criteria for granting it, how it differs from a licence and how to check it in the register.
About the Association5 October 2026
Independence and Principles
How the association stays independent: ratings cannot be bought, reviews are moderated under one set of rules, conflicts of interest are disclosed and errors are corrected.
About the Association5 October 2026
How We Help
The association's free services for consumers: explanations, a check of an insurance offer, help with an insured event or dispute, finding a specialist, the insurance school.