Committees of the Association
5 October 2026 Reading: 2 min Views: 260
Which committees operate within the association, what each of them is responsible for, and how they work with consumers and market participants.
Most of the association's expert work is carried out by its committees: standing bodies, each responsible for its own area. Committees are established by the Board, operate under approved regulations and report to the Board. This structure allows the work to be shared among specialists and decisions to be taken collectively rather than by one person.
How the committees work
- Collective decisions. Decisions are taken at meetings with the participation of committee members, not by one person.
- Recusal in case of conflict of interest. A committee member connected with an organisation under consideration does not take part in the decision.
- Confidentiality. Information from consumers' requests is used only to consider the specific matter.
- One set of rules. Committees apply the same criteria to all market participants, whether or not they are members of the association.
- Accountability. Committees report to the Board on their work and bring systemic issues before it.
What the committees do not do
The committees do not replace an insurance company, the insurance ombudsman, the regulator or a court. Their recommendations and opinions are not binding on the parties to a dispute and do not guarantee a payout. Their task is to give consumers a professional assessment of their situation, a clear course of action and support in dialogue with market participants.
More about each committee's work can be found on the separate pages of this section.
In this section
- Committee for the Protection of Insurance Consumers' Rights A standing body of the Association that reviews consumers' disputes with insurers and intermediaries and helps resolve them out of court.
- Accreditation Committee Analyses the insurance market from the consumer's point of view, summarises customer reviews and decides on accreditation of insurers, intermediaries and specialists.
- Membership Committee Handles membership in the Association: reviews applications, advises members on their rights and obligations and monitors compliance with the Code of Ethics.
- Mediation Committee Develops mediation in insurance, helping consumers and insurers settle disputes through negotiation with a neutral mediator, without going to court.