Key insurance issues: Insurance Ombudsman
30 October 2015 Reading: 1 min Views: 1 910
Questions on payouts and settlement are answered by the Insurance Ombudsman of the RK.
Key issues of insurance and insurance payouts explained, and the work of the insurance ombudsman.
TOPICS COVERED:
1. Introduction
2. Opening remarks by V. Verevkin
- The insurance ombudsman: concept and core principles (independence, objectivity, impartiality)
- Insurance ombudsman = "Conciliator"
- How the insurance ombudsman differs from courts of general jurisdiction
- Infrastructure of the insurance ombudsman
- Procedure for dispute resolution by the insurance ombudsman
3. Main problems in settling disputes under compulsory motor third-party liability insurance:
- Assessing the amount of damage to the vehicle — determining the damage (what was damaged)
- Preparation of cost estimates by appraisers and car service stations
- Assessing compensation for harm to life and health
- Early termination of insurance contracts
4. Main problems of voluntary insurance contracts:
- Abstract definitions
- Main problems in performing obligations
- Suspension of insurance contracts
- Unlawful retention of the insurance premium upon early termination of insurance contracts (Art. 842 of the Civil Code)
